Returns & Refunds
RETURNS
Matize Golf gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your online purchase, please contact us to initiate a return. Please allow an additional 48 hours after your package has been delivered before submitting your return request. Returns cannot be submitted until 48 hours post-delivery. If you choose to return an item, we will provide you with a refund of the original merchandise price. Please note that you will still be responsible for any return shipping fees and original shipping charges.
After contacting us, you will receive an email from our customer service and, in case of approval, you will receive an email validating this return, which should accompany the item(s) returned.
Returning without express prior authorisation (via e-mail) may not be accepted.
Returns must be sent to:
OFF SPORTS LDA, R. Nova do Fojo 238, 4400-232 Vila Nova de Gaia, Portugal
The refund will be made through the same method of payment used in the original order, once the return is received and validated in our warehouse.
Note: If there is any nonconformity in the articles received in our warehouse, our Customer Support team will contact you.
IMPORTANT: For returns from countries outside the European Union
Please send us an email to hello@matizegolf.com to request a return.
After contacting us, you will receive an email from our customer service and, in case of approval, you will receive an email validating this return, which should accompany the item(s) returned.
Returning without express prior authorisation (via e-mail) may not be accepted.
All customs duties and fees resulting from the return are the responsibility of the buyer. Any additional charges or transportation costs that are not previously authorised will be deducted from the refund.
REFUNDS
By returning the entire order, the total value of your order will be returned, excluding shipping costs (unless the return is motivated by non-conformities of the merchandise).
When returning the order partially will be returned the value corresponding to the item (s) returned of your order, excluding the shipping costs (except if the return is motivated non-conformities of the merchandise).
Refunds are made after receipt of the merchandise, which implies verification and acceptance.
If the delivery of the order to the customer is not successful due to a lack of cooperation on the part of the customer (wrong telephone number, wrong address, absence at the address, non-compliance with local legislation, etc.), it will be returned to OFF SPORTS LDA with customer charges (including any fees and customs duties). These fees will be deducted from any refund.
EXCHANGES
Unfortunately, we cannot offer exchanges for returned merchandise. Please return the item you wish to exchange for a refund in accordance with our return policy and place a new order for a replacement item.
